Wholesale & Retail FAQ
Wholesale & Retail FAQ
Wholesale
What is your MOQ?
MOQ varies by item, material and packaging. Send the SKU and target quantity for a verified answer.
Can you develop custom colors or packaging?
Customization is available for selected products after specification review. Development cost and minimums depend on the project.
Can I order a sample?
Samples are available for selected items. Sample cost, courier charge and timing are confirmed before payment.
What is the production lead time?
Lead time depends on season, quantity, materials and approval timing. The confirmed schedule is written into your quotation or contract.
Do you provide product testing or certificates?
Available reports vary by product and market. We only share current, product-specific documents after review.
Overseas-Stock Retail
Where do you ship?
Retail delivery is available only for countries covered by the selected warehouse. Eligible destinations appear at checkout.
How fast will my order arrive?
Estimated delivery depends on the warehouse and destination. The product page and checkout show the current estimate.
Can I buy every wholesale product as a single piece?
No. Retail checkout is available only for selected in-stock products. Picks and stems may be sold as multi-piece sets.
What if an item is damaged?
Contact us with your order number and clear photos within the period stated in the refund policy.
Wholesale
What is your MOQ?
MOQ varies by item, material and packaging. Send the SKU and target quantity for a verified answer.
Can you develop custom colors or packaging?
Customization is available for selected products after specification review. Development cost and minimums depend on the project.
Can I order a sample?
Samples are available for selected items. Sample cost, courier charge and timing are confirmed before payment.
What is the production lead time?
Lead time depends on season, quantity, materials and approval timing. The confirmed schedule is written into your quotation or contract.
Do you provide product testing or certificates?
Available reports vary by product and market. We only share current, product-specific documents after review.
Overseas-Stock Retail
Where do you ship?
Retail delivery is available only for countries covered by the selected warehouse. Eligible destinations appear at checkout.
How fast will my order arrive?
Estimated delivery depends on the warehouse and destination. The product page and checkout show the current estimate.
Can I buy every wholesale product as a single piece?
No. Retail checkout is available only for selected in-stock products. Picks and stems may be sold as multi-piece sets.
What if an item is damaged?
Contact us with your order number and clear photos within the period stated in the refund policy.
